FAQ

How much of the proceeds go to Water.org?

  • We donate $1 for every bracelet sold to water.org in hopes to help supply water across the world.
Do you donate to other charitable causes too?
  • We may create limited bracelets or items where we donate additional money to different causes.

Do you have a customer service phone line I can call?

  • At this time we do not have a phone line. We ask that all customer service inquiries be submitted in writing to hello@aquapurabracelets.com so that we can better assist you.

How long will it take to receive my order?

  • We make every effort to process orders within 3-4 business days of when they are received.
  • Once the package is shipped it can take 3-7 business days to be delivered.
  • Orders typically will arrive within 7 days of ordering.

How long will it take to receive my international order?

  • We make every effort to process orders within 5 business days of when they are received.
  • Once the package is shipped it can take 7-15 business days to be delivered, depending on your location.

Will I be notified when my order is shipped?

  • Yes! You will receive a confirmation email after you have placed your order, and another when your order is sent out. 

Will I receive a tracking number?

  • Yes of course! All orders are shipped through USPS and include tracking. The tracking number will be sent to the email that you provided at checkout, as soon as your order ships. Please note that the Order Number is not your tracking number. 

I ordered from outside the US, can I still track my order?

  • Once your package reaches customs, your USPS tracking number will become active. 

What is your U.S. return policy?

  • All sales are final unless stated otherwise.  We will refund or exchange if the item gets broken during shipment.  You must contact us within 2 days of delivery.
  • Exchanges can only be made for items of equal or lesser value. 
  • Original Shipping charges are not refundable.
  • Please be sure to get a tracking number when you ship the order back to us. We will not be held responsible for items lost, stolen, or damaged during return transit.

Can I exchange an item if I am not from the United States?

  • Unfortunately, we cannot accommodate exchanges for customers outside of the U.S. 
  • Any sales outside of the U.S. are final.

Can I cancel my order?

  • Yes, you may cancel your order, only if it has not been processed yet.
  • There will be a restocking fee of $5 for any cancellations.

    I received the incorrect item. What should I do?

    • If you received the incorrect item please email us at hello@aquapurabracelets.com.
    • Once we receive the return, we will send you the correct item as soon as possible!

      What forms of payment do you accept?

      • We currently accept all major credit/debit cards!

      Will my card be charged when I order?

      • All customers are charged at the time of purchase as this is how our website platform functions. We apologize for any inconvenience.